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4.9
132 reviews

Matrix Basement

It was a very good experience all the way from the beginning to the end. The project manager kept us informed throughout. Very pleased with the results.

Excellent Job!

We are so pleased with our basement!!! Shawn Sheedy and his team did an excellent job. Once the job started, the ball rolled so quickly...6 weeks went by so fast!. We truly loved the fact that when we had any problems or concerns, Shawn was just a phone call away and he always responded quickly...and he also handled any concerns or hiccups quickly. We appreciate the fact that Shawn and his team were thorough and on schedule...they were never behind schedule. We had such a positive experience with Matrix and would definitely recommend them to anyone who is in need of a basement remodeling project. Thank you so much Shawn! You and your team ROCK!!!

Basement remodel

Our experience with Matrix was great! Our basement turned out amazing! We worked with Chris(Sales), Joe (Field Mgr.} and Jamie(field Foreman) all three were great. Jamie our site foreman was very easy to work with and kept us updated with the schedule through their BuilderTrend App. He stayed true to the schedule that was created with some minor adjustments, it was easy to communicate with him through the app when there were changes. All the subs were great! they all were polite and respectful of our home. If someone is thinking about finishing their basement and it is within their budget( a bit pricey) I would strongly recommend hiring Matrix. Kevin & Kathy

Recommended

I haven't gone through with the contract yet, but I've quoted with several companies and Matrix was by far the easiest to work with and the most professional. Matrix price is pretty much in line with everyone else, but I'd argue Matrix's value for the money is far greater from what I've seen. I chose to write this review because of my experience with the designer/rep that came to my house; Brian Westrom. Super knowledgeable and has great vision. If you're looking to finish your basement and don't know where to start, Brian can put it together and present it very clearly.

Amazing!

Positive: Professionalism, Punctuality, Quality, Responsiveness Thank you Matrix Basement for making my dream become a reality! Jordan came up with a basement layout that I never would have, and it worked perfectly to incorporate what we wanted done with the basement space. That included dry bar, main area for kids, theater room, and lots of storage space. Jamie was the project manager and kept the work pace moving along and the job was completed on time. I could list everyone that worked and rave about their skill, but that would take too long. My wife and I had high expectations, but they exceeded on every level. We love the quality of materials used and the professionalism of everyone who came to our house. Everyone followed safe Covid practices (masks) and made minimal noise. My wife and I are loving our new finished basement, its now the most comfortable area of the house. Matrix works with 2 financing companies which was an added bonus to make the loan process easy. Interest rate was decent also. Services: Install drywall, Mount TV, Remodeling, Install flooring

Partial basement

Overall a good experience with Matrix. Their team was flexible and accommodating as we worked through issues that arose during the project. The trades were competent and for the most part the project was well coordinated and tracked. The renovation was of good quality and we would recommend Matrix.

Awesome Job

Matrix is a great team to work with. They were very professional from Day-1 with the first meeting, detailing the project, understanding the requirements in detail, asking the correct questions and giving friendly suggestions etc. Once the work started, Daniel Barron was our Field manager, having a vast network of experienced professionals, all worked as per schedule to finish the project on time. Daniel is very friendly and cool to work with. Finally, Matrix delivered the exact same basement, which we had in mind. Thank you for that. They follow the City permit rules and make sure everything gets approved before handing over the finished project. I will surely recommend Matrix to my friends and contacts.

Great scheduling, quality and people

We chose Matrix to finish about 1000 square feet in our basement because of their great reviews, so I’m motivated to share our experience to help others decide. I will provide the great, good and the few concerns as well. Let’s start with the positives: On time: loved their scheduling, And they stick to the schedule. This was high priority for us. They delivered a great looking basement in two months, just as they promised. Quality people: all the people who came were good people , hard workers, and did a very good job. The carpenters, painters, drywallers etc were outstanding. Project manager: Daniel was our project manager. We thought he was the BEST! He kept everything on schedule, communicated in very timely way, and I trusted him completely. Planning: They are really good at planning the whole process. They deliver supplies on time. Pick up garbage on time. All the contractors show up when they are supposed to. That’s nice! Concerns and Issues: Sales process: Didn’t like the sales process. It’s vague. In many ways you don’t know what you’re getting. I felt that they don’t share some things because they want to save money. I didn’t feel we got the full disclosure always. This happened with a stair nosing issue. A manager at Matrix told me emphatically that there were no other options for stair nosing that is flush to the floor. I called the manufacturer and learned that they indeed had such an option. Matrix ended up putting in the flush version for a stair nose which I HIGHLY recommend for all to choose vs. their standard stair strip that is 3/8ths inches height, unsightly and unsafe. Too many gray areas: in general, it’s tough to determine the details, some of which are very important. A couple examples: when in installing the floor for the stairs, there was a small, unsightly gap at the end of each stair. I expected it to be filled with a thin caulking line. Matrix said no. I’d have to pay more for this service. Matrix eventually agreed to do the caulking as part of the normal job. All in all, I’d grade the end product an A+. We have a beautiful basement. I’d grade their management system as OK, but I wish there was more clarity on some of the details. But in a big project like ours, it’s hard to imagine everything being 100% clear. I would advise anyone to ask, ask, ask all the questions no matter how trivial and make sure they are in the contract. We only had a few hiccups, so we’re very happy with Matrix and highly recommend them.

Great Looking Basement

I have used Matrix Basement systems to finish my basement. I could not have been happier with their work. They were very professional and took care of all the work and kept me informed through out the construction work. They pay attention to detail with all their work and worked with me to ensure even the minor of things are to my liking. It was stress free as Matrix took on the responsibility of getting the required permits to getting the approvals from the township. I would highly recommend Matrix to anyone who is thinking of having a hassle free process to get their basement finished.

Great work = Wonderful basement

Matrix did an amazing job finishing our basement! This was a long time coming and they listened and gave us there input on what we wanted/ needed. The schedule was on point and they did not stray away from it despite COVID. Our main contacts were with our GC Ben and Jay, which were very attentive and communitive. All the crews were all very respectful and did great quality work. I'd recommend this company to anyone looking to finish their basement.

Let’s get you free pricing

We’re always upfront about the cost of our basement remodels, which is why we offer a free, in-home consultation before you commit to anything!

4.9 out of 5
based on 132 Reviews
Basements Finished Since 2009
Matrix Basement Systems BBB Business Review
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Chicago

  • 3050 North Kennicott Ave, Arlington Heights, IL 60004
  • (888) 810-0709

Michigan

  • 41303 Concept Dr., Plymouth, MI 48170
  • (888) 315-1737