Matrix is a great team to work with. They were very professional from Day-1 with the first meeting, detailing the project, understanding the requirements in detail, asking the correct questions and giving friendly suggestions etc. Once the work started, Daniel Barron was our Field manager, having a vast network of experienced professionals, all worked as per schedule to finish the project on time. Daniel is very friendly and cool to work with. Finally, Matrix delivered the exact same basement, which we had in mind. Thank you for that. They follow the City permit rules and make sure everything gets approved before handing over the finished project. I will surely recommend Matrix to my friends and contacts.
We chose Matrix to finish about 1000 square feet in our basement because of their great reviews, so I’m motivated to share our experience to help others decide. I will provide the great, good and the few concerns as well. Let’s start with the positives: On time: loved their scheduling, And they stick to the schedule. This was high priority for us. They delivered a great looking basement in two months, just as they promised. Quality people: all the people who came were good people , hard workers, and did a very good job. The carpenters, painters, drywallers etc were outstanding. Project manager: Daniel was our project manager. We thought he was the BEST! He kept everything on schedule, communicated in very timely way, and I trusted him completely. Planning: They are really good at planning the whole process. They deliver supplies on time. Pick up garbage on time. All the contractors show up when they are supposed to. That’s nice! Concerns and Issues: Sales process: Didn’t like the sales process. It’s vague. In many ways you don’t know what you’re getting. I felt that they don’t share some things because they want to save money. I didn’t feel we got the full disclosure always. This happened with a stair nosing issue. A manager at Matrix told me emphatically that there were no other options for stair nosing that is flush to the floor. I called the manufacturer and learned that they indeed had such an option. Matrix ended up putting in the flush version for a stair nose which I HIGHLY recommend for all to choose vs. their standard stair strip that is 3/8ths inches height, unsightly and unsafe. Too many gray areas: in general, it’s tough to determine the details, some of which are very important. A couple examples: when in installing the floor for the stairs, there was a small, unsightly gap at the end of each stair. I expected it to be filled with a thin caulking line. Matrix said no. I’d have to pay more for this service. Matrix eventually agreed to do the caulking as part of the normal job. All in all, I’d grade the end product an A+. We have a beautiful basement. I’d grade their management system as OK, but I wish there was more clarity on some of the details. But in a big project like ours, it’s hard to imagine everything being 100% clear. I would advise anyone to ask, ask, ask all the questions no matter how trivial and make sure they are in the contract. We only had a few hiccups, so we’re very happy with Matrix and highly recommend them.
I have used Matrix Basement systems to finish my basement. I could not have been happier with their work. They were very professional and took care of all the work and kept me informed through out the construction work. They pay attention to detail with all their work and worked with me to ensure even the minor of things are to my liking. It was stress free as Matrix took on the responsibility of getting the required permits to getting the approvals from the township. I would highly recommend Matrix to anyone who is thinking of having a hassle free process to get their basement finished.
Matrix did an amazing job finishing our basement! This was a long time coming and they listened and gave us there input on what we wanted/ needed. The schedule was on point and they did not stray away from it despite COVID. Our main contacts were with our GC Ben and Jay, which were very attentive and communitive. All the crews were all very respectful and did great quality work. I'd recommend this company to anyone looking to finish their basement.
Our new room looks beautiful. My wife is very happy. Ben Gibbons had a lot to do with completion on time and the quality of work. Thank you to Ben and Matrix!
We could not be happier with our new basement! Professionalism was displayed throughout the entire experience. The vision of our basement was brought to life with the help of the design team. Our Field Manager, Jamie Verhines, was amazing! The entire process went smoothly with his help. Having built our house 4 years ago, we were nervous dealing with contractors. Needless to say, Jamie put our nerves to rest. We had many questions and changes to our plan during the process, but Jamie was patient/able to help us the whole time. All of the crew members were very respectful, and cleaned up after themselves. I would not hesitate to use Matrix for your basement remodel.
We met with a few different contractors in the area before we finally decided to choose Matrix Basements. It was there friendly and honest staff that won us over. We were able to design our basement the way we wanted it to be done and the staff made sure of it. All of our concerns were addressed throughout the whole process. We felt like everyone we worked with was so patient with us! We couldn't have asked for a better company to work with. We would highly recommend Matrix basements if you want your basement finished with high quality service from reliable and friendly staff. We specifically want to thank Jamie for all that he has done for us!
Matrix did a great job of providing a beautiful job of completing our basement. It finished on time and we couldn't ask for a more professional team!
Great job throughout project and everything was perfectly on schedule, thank you!
Matrix Basement Finishing Systems created a great area for our family and friends to enjoy. Their quality of work and professionalism is superb, and they completed our basement on time and on budget! We were really impressed with their overall quality of work and attention to detail. Their lead supervisor Victor was attentive and engaged throughout the entire project to ensure each facet of the job was not only finished but completed correctly. Temo, our lead installer was excellent in his approach to everything from framing the walls, installing the doors and cabinetry, and installing the window and drywall. Also, their electricians and plumbers did a great job and were always on time and met their required schedules. Overall, we are incredibly pleased with the entire project as each team member was professional, thorough and courteous. The quality and workmanship typified their dedication in ensuring customer satisfaction. Matrix is a great contractor, provides quality workmanship, and we are very satisfied with our finished basement!
We’re always upfront about the cost of our basement remodels, which is why we offer a free, in-home consultation before you commit to anything!