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From our first meeting with Jeremy, where we shared our dreams & crazy basement wish list, to our many chats with Anthony the head carpenter who would give us daily updates on what was happening next, and then our final walk through with Ron, where he walked with. to answer any questions we had and ensured all our needs were met... our time with Matrix has been absolutely wonderful! The project was a big undertaking, but everyone that played a part in our remodel was polite and extremely patient with us. That includes Susie at their office, as she always ensured someone followed up with us when we e-mailed any questions about the project. I would give these guys a 10 out of 10, and I would highly recommend them to any family members or close friends if they were doing some remodeling. Super excited to start using our basement!!!