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Had a good experience with Matrix. They remodeled our primary bathroom. Ron the production manager helped us with the planning. Jessie the installer did a great job installing the shower. Both were very professional.
When we decided to get our basement finished we knew from past experience on other projects that we wanted a professional company that would stand behind their work and we were willing to pay a little more for that. We found that in Matrix! They were a little more expensive than other quotes but the sales process was much more thorough and detailed. Daniel was assigned as the project manager and we are very lucky he was. When we first met, he told us to contact him if we ever had questions, concerns, or problems and he would take care of it. When you have to coordinate so many phases of a project, roughing, electrical, plumbing, drywall, tile, floor, paint, etc., you hope everything gets pulled off without a hitch. But that's not reality. Reality is having a guy like Daniel to call and take care of things. After EVERY phase of the project he came by and inspected the work. He spotted things we didn't and had it corrected within days although he didn't have to correct anything our carpenter Kevin did as his work was impeccable. Everything was laser level and the basement was cleaned up every day. Matrix is extremely fortunate to have people like Daniel and Kevin representing them. Very glad we spent the money and would use Matrix again in a heartbeat!
Overall we are truly happy with our project. Matrix turned an unfinished basement into a remarkable space. We now have two bonus rooms and a full bath. Honestly this review is for the new Wisconsin location.
My experience with Matrix was outstanding! The project was completed first class from beginning to end. I would like to specially thank the Project Manager Victor who was very professional and treate the project like it was his own basement. His customer service was top notch. Always availble to answer any questions. The quality of the work from everyone involved was perfect.I would highly recommend anyone looking for a basement that will stand out to use Matrix!
We are very pleased with our finished basement, done by Matrix. The eight page packet that we were given at the beginning was very informative. Our sales rep, Brett Fleury, explained thoroughly each part of the project. Scot Coleman, our project manager, was extremely helpful. He kept us aware of everything that was happening. I knew that if I had a question or concern, he was just a text away. He was very prompt with a response. All of the workmen were friendly, courteous and professional. When each worker finished their task, I would see what they did and my response was, WOW! Very Impressed! I highly recommend Matrix!!
I wanted to write a review and said how great the process was in finishing my basement. I think this has been the best renovation I have ever done and I've done this a lot in the past. Victor was the Project Manager and he made sure everything ran smooth and on time. Thanks Victor for your outstanding customer service!!
What a great experience from start to finish! Complete project management from design to final inspection - Steve Z was awesome! Loved the scheduling system in builder trend. Keeps you informed of what is happening each day/week and is a great feature. Would recommend and use again for any remodel project.
We had a very good experience using Matrix Basement Systems for our basement finishing project. Our project foreman Shawn S. was extremely knowledgeable. He was available every step of the way to answer any questions we had. I, for one, did not know anything about this process and Shawn was able to put my mind at ease throughout the project. He was an excellent communicator and had his crews here on time for each step. Each crew that came into the house was very professional and did a nice job cleaning up after themselves. I would recommend Matrix to anyone looking to finish their basement!
We are super happy with our basement!! They are always on time and always on schedule. Ben is great to work with including his team ( Jesus- carpenter and Adrian) they are the best and very accommodating to us! Highly recommended. Our basement is done on time! ( 2.5 months). Now we can enjoy our additional space that we dreamed of.
We are so happy that we chose Matrix to refinish our basement. It is beautiful...exactly what I had imagined it could be! Right from the start, each and every person that we worked with were there to fulfill our dream. Special kudos to Rico and his team of workers. They did an excellent job from start to finish. Anything I needed, anything I wanted, all I had to do was ask. Rico was there for us literally 24 hour a day, 7 days a week. He listened to our questions and concerns and followed through on every single detail we worried about. The team he put together was fantastic. They were very knowledgeable, professional, respectful and detail orientated. A special thank you to Barbara, (painter) Charley (tile magician) and Victor (jack-of-all-trades)! Their hard work and generosity with their time was much appreciated. I highly recommend Matrix Basement System from start to finish. If I had to do it over again...I wouldn't change a thing. Thank you to all the players that made this happen!