From the beginning to the end, I received an amazing experience- with great pricing and different payment options.
We had an AMAZING experience working with Matrix! Our basement was completed in 6 weeks! Rudy, our carpenter, is a perfectionist! He is dependable, reliable, and hard working!! Ben was our project manager and was always available if we had any questions. We would highly recommend Matrix for your basement project!
Simple, straightforward, and helpful from start to finish. Great field team leadership from Daniel B. All the contractors were prompt, efficient, and cleaned up after themselves.
I had the pleasure of working with MATRIX Basement Systems. Every step in the process was completed with consideration not only to my desires but also in consideration of my health needs. I am mycotoxin toxic. Throughout the project, adjustments were made to keep me safe and protected now and in the future. I have little understanding of the construction process and definitely cannot visualize space or design. Drew, the Design Consultant listened carefully to why I was completing the project. Then he offered ideas and counsel that fulfilled my construction goals. Drew saw what I could not see. Brian, the Project Manager, an expert of all aspects of basement systems, was so kind and patient as he matched what I wanted with what I could afford. The construction diagrams were clear and detailed. Brian remained available to provide customer support throughout the project. Victor, the Project Field Manager, was exceptional. Knowledgeable in all areas of construction he assured every aspect of the job was completed to standard, every question was thoroughly answered, and every concern fully addressed. Each of MATRIX’s skilled workers and service providers consistently demonstrated high quality work with attention to details. Providers were never too busy to answer a question or explain what was completed on any given day. The final outcome of the project exceeded all expectations.
From start to finish the folks at Matrix Basement Systems did an outstanding job building out my unfinished basement. I am particularly pleased with the communications process using the Buildertrend site and communications with the job foreman Victor. I knew exactly what was going on in advance, and when I had questions the responses were prompt and detailed. Also, the quality of work was very good, the delays were minimal, and the only costs for change orders were things I added. I highly recommend Matrix!
Matrix did excellent work on my basement, keeping the project moving for electrical, plumbing, finishing, Hvac. It was nice to have one person to talk to and get everything done. The final project looked great and there were no delays, confusion, or misunderstandings.
We are very happy with our basement transformation. We started with a completely unfinished area, and now have a great family area, den, guest bedroom, bathroom and plenty of storage. We had a basic idea of what we wanted, but with the design help of Ryan we were able to come up with everything we were looking for and more. Next, Joe took over getting everything started and heading in the right direction. From then till finish we worked with Jamie who was excellent in all aspects from scheduling each part of the project to being always available to answer any questions that came up. Many times we texted him not thinking about what day or time of the day it was, and he always answered immediately. Each crew he assigned to do the various parts of the project was hard working, efficient, and very courteous. We would definitely recommend and use Matrix ourselves again if there is a future project. Thank you everyone at Matrix for a job well done, with a special thanks to Jamie who from first meeting to final visit made every effort to see that we were happy with every detail.
Everything from start to finish was professionally done. Jamie Verhines was an excellent project manager with a wonderful crew. Our basement was finished in a timely manner. Each crew, managed by Jamie, arrived on time and worked diligently on their portion of the job. We love our new basement! Thank you Matrix.
All the people we came into contact with at Matrix were wonderful! Ben was the main guy on site and he was great. We appreciated his communication about the upcoming steps and what to expect next throughout the process. A special thank you to Anthony and Jay! Anthony was the foreman who handled all the scheduling and answered questions via phone. We don’t know how Anthony juggles it all, but he did and was readily available to us when we needed him. We met Jay closer to the end of the project. Jay is very knowledgeable and his work is exemplary! We are happy with the overall work that was completed in our basement and have received many compliments. The foam insulation they use is also very effective - our basement is now the warmest room in our house!