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146 reviews

Finished basement

We wanted to finish our basement and after getting several quotes, Matrix was the only one that went over everything in detail to provide us with an exact cost before starting. We had a schedule provided and we're updated throughout the project. Ron finished up with everything making sure it was done as expected and it looks fantastic! There was great communication and the work was top notch! We are very happy with the results.

Basement finishing

Everything was smooth sailing from our initial interaction with the sales rep until finishing. Total time was about 3 months for our 1100 square foot basement and the schedule was adhered to. Everybody showed up and left on time from insulation to floor. Everything looks amazing and it added so much more value to our home compared to the cost

New shower.

Had a good experience with Matrix. They remodeled our primary bathroom. Ron the production manager helped us with the planning. Jessie the installer did a great job installing the shower. Both were very professional.

Matrix Basement Systems Inc.

Amazing to hear! Thank you for your business!

Fantastic Customer Service

When we decided to get our basement finished we knew from past experience on other projects that we wanted a professional company that would stand behind their work and we were willing to pay a little more for that. We found that in Matrix! They were a little more expensive than other quotes but the sales process was much more thorough and detailed. Daniel was assigned as the project manager and we are very lucky he was. When we first met, he told us to contact him if we ever had questions, concerns, or problems and he would take care of it. When you have to coordinate so many phases of a project, roughing, electrical, plumbing, drywall, tile, floor, paint, etc., you hope everything gets pulled off without a hitch. But that's not reality. Reality is having a guy like Daniel to call and take care of things. After EVERY phase of the project he came by and inspected the work. He spotted things we didn't and had it corrected within days although he didn't have to correct anything our carpenter Kevin did as his work was impeccable. Everything was laser level and the basement was cleaned up every day. Matrix is extremely fortunate to have people like Daniel and Kevin representing them. Very glad we spent the money and would use Matrix again in a heartbeat!

Basement Remodel

Overall we are truly happy with our project. Matrix turned an unfinished basement into a remarkable space. We now have two bonus rooms and a full bath. Honestly this review is for the new Wisconsin location.

Basement Project

My experience with Matrix was outstanding! The project was completed first class from beginning to end. I would like to specially thank the Project Manager Victor who was very professional and treate the project like it was his own basement. His customer service was top notch. Always availble to answer any questions. The quality of the work from everyone involved was perfect.I would highly recommend anyone looking for a basement that will stand out to use Matrix!

Finished basement is PERFECT!!

We are very pleased with our finished basement, done by Matrix. The eight page packet that we were given at the beginning was very informative. Our sales rep, Brett Fleury, explained thoroughly each part of the project. Scot Coleman, our project manager, was extremely helpful. He kept us aware of everything that was happening. I knew that if I had a question or concern, he was just a text away. He was very prompt with a response. All of the workmen were friendly, courteous and professional. When each worker finished their task, I would see what they did and my response was, WOW! Very Impressed! I highly recommend Matrix!!

Great Experience

We were searching for a company to finish our basement and we are so glad that we chose Matrix. We received excellent service starting with the sales representative and ending with the carpenter, electrician, plumbers, and painters including the project manager. Our basement looks exactly like the plans we received from Matrix before the work started. My wife and I were amazed with the way thar each specialist kept to the posted schedule on BuilderTrend. We are extremely happy with our new basement! After dealing with so many different contractors over the years, finally a great experience! Claude & Brenda

Outstanding Service

I wanted to write a review and said how great the process was in finishing my basement. I think this has been the best renovation I have ever done and I've done this a lot in the past. Victor was the Project Manager and he made sure everything ran smooth and on time. Thanks Victor for your outstanding customer service!!

Complete basement finish

What a great experience from start to finish! Complete project management from design to final inspection - Steve Z was awesome! Loved the scheduling system in builder trend. Keeps you informed of what is happening each day/week and is a great feature. Would recommend and use again for any remodel project.

Let’s get you free pricing

We’re always upfront about the cost of our basement remodels, which is why we offer a free, in-home consultation before you commit to anything!

4.9 out of 5
based on 146 Reviews
Basements Finished Since 2009
Matrix Basement Systems BBB Business Review
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  • 3050 North Kennicott Ave, Arlington Heights, IL 60004
  • (888) 810-0709


  • 41303 Concept Dr., Plymouth, MI 48170
  • (888) 315-1737