Are you an existing Matrix customer? Call us here for help with your current project - Customer Service Line (888) 594-8844

152 reviews

Finished basement is PERFECT!!

We are very pleased with our finished basement, done by Matrix. The eight page packet that we were given at the beginning was very informative. Our sales rep, Brett Fleury, explained thoroughly each part of the project. Scot Coleman, our project manager, was extremely helpful. He kept us aware of everything that was happening. I knew that if I had a question or concern, he was just a text away. He was very prompt with a response. All of the workmen were friendly, courteous and professional. When each worker finished their task, I would see what they did and my response was, WOW! Very Impressed! I highly recommend Matrix!!

Great Experience

We were searching for a company to finish our basement and we are so glad that we chose Matrix. We received excellent service starting with the sales representative and ending with the carpenter, electrician, plumbers, and painters including the project manager. Our basement looks exactly like the plans we received from Matrix before the work started. My wife and I were amazed with the way thar each specialist kept to the posted schedule on BuilderTrend. We are extremely happy with our new basement! After dealing with so many different contractors over the years, finally a great experience! Claude & Brenda

Outstanding Service

I wanted to write a review and said how great the process was in finishing my basement. I think this has been the best renovation I have ever done and I've done this a lot in the past. Victor was the Project Manager and he made sure everything ran smooth and on time. Thanks Victor for your outstanding customer service!!

Complete basement finish

What a great experience from start to finish! Complete project management from design to final inspection - Steve Z was awesome! Loved the scheduling system in builder trend. Keeps you informed of what is happening each day/week and is a great feature. Would recommend and use again for any remodel project.

Worry Free Basement Finishing

We had a very good experience using Matrix Basement Systems for our basement finishing project. Our project foreman Shawn S. was extremely knowledgeable. He was available every step of the way to answer any questions we had. I, for one, did not know anything about this process and Shawn was able to put my mind at ease throughout the project. He was an excellent communicator and had his crews here on time for each step. Each crew that came into the house was very professional and did a nice job cleaning up after themselves. I would recommend Matrix to anyone looking to finish their basement!

Basement project

We are super happy with our basement!! They are always on time and always on schedule. Ben is great to work with including his team ( Jesus- carpenter and Adrian) they are the best and very accommodating to us! Highly recommended. Our basement is done on time! ( 2.5 months). Now we can enjoy our additional space that we dreamed of.

Sooo Happy!

We are so happy that we chose Matrix to refinish our basement. It is beautiful...exactly what I had imagined it could be! Right from the start, each and every person that we worked with were there to fulfill our dream. Special kudos to Rico and his team of workers. They did an excellent job from start to finish. Anything I needed, anything I wanted, all I had to do was ask. Rico was there for us literally 24 hour a day, 7 days a week. He listened to our questions and concerns and followed through on every single detail we worried about. The team he put together was fantastic. They were very knowledgeable, professional, respectful and detail orientated. A special thank you to Barbara, (painter) Charley (tile magician) and Victor (jack-of-all-trades)! Their hard work and generosity with their time was much appreciated. I highly recommend Matrix Basement System from start to finish. If I had to do it over again...I wouldn't change a thing. Thank you to all the players that made this happen!

We LOVE our new basement!

I’m a stickler for staying within budget and that was one of my biggest concerns with getting a large project done-a company quotes you one price and once the project gets started, you then have thousands of additional costs. Matrix assured us that once the contract was signed, that was the final price. They were right! We were very pleased with our overall experience. Our project manager was Rico Hill and he was awesome! When a contractor was scheduled to come for the day, we received a text bright and early that morning from him informing us of the time frame they were coming. For planning purposes that was really important for me. The CAD drawing gave us a very good idea how the basement would look but the actual finished product is absolutely amazing! To look at the before picture, you would have never thought it was the same basement. I highly recommend Matrix if you’re considering a basement remodel; if you can request a Project Manager, ask for Rico. It’s nice to have just one “go to person”.

Matrix Basement

It was a very good experience all the way from the beginning to the end. The project manager kept us informed throughout. Very pleased with the results.

Excellent Job!

We are so pleased with our basement!!! Shawn Sheedy and his team did an excellent job. Once the job started, the ball rolled so quickly...6 weeks went by so fast!. We truly loved the fact that when we had any problems or concerns, Shawn was just a phone call away and he always responded quickly...and he also handled any concerns or hiccups quickly. We appreciate the fact that Shawn and his team were thorough and on schedule...they were never behind schedule. We had such a positive experience with Matrix and would definitely recommend them to anyone who is in need of a basement remodeling project. Thank you so much Shawn! You and your team ROCK!!!

Let’s get you free pricing

We’re always upfront about the cost of our basement remodels, which is why we offer a free, in-home consultation before you commit to anything!

4.9 out of 5
based on 152 Reviews
Basements Finished Since 2009
Matrix Basement Systems BBB Business Review
Get Started Now


  • 3050 North Kennicott Ave, Arlington Heights, IL 60004
  • (888) 810-0709


  • 41303 Concept Dr., Plymouth, MI 48170
  • (888) 315-1737