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Our experience with Matrix was fantastic from start to finish. To begin we met with one of their sales reps, Jeremey, and he came to our house for a free quote and design layout. The attention Jeremy gave to our vision for the basement was precise to every detail. By the time our quote was finished we knew exactly what it would look like, and the total price. It was incredible to actually see what we would be paying for in its entirety before ever spending a cent. And YES, the actual finished product is EXACTLY what the initial design layout showed!! As for the actual project, our Field Manager Rick was amazing!! He oversaw everything from the first framed wall, until the final doorknob was installed. Consistent communication whenever questions or changes occurred, along with multiple site visits each week, ensured that we were never out of the loop or left to guess about where our project was, or who would be coming each day. We even made a few changes at different points of construction, and Rick communicated with the crews and everything proceeded without delay. Our experience, which as stated before was fantastic from start to finish, is a direct reflection of Rick and his efforts. In short, you could not find a better company to put your faith and trust in to get your basement done correctly, with quality and professionalism. We are beyond happy to know that we will enjoy our new basement for years to come!!